Build a Culture That Drives Cashflow
Trust, engagement, and alignment are not intangible—they’re measurable. The BITE7™ Framework gives you the tools to create a culture that attracts the right people, repels the wrong ones, and performs with precision.
The perpetual tug of war. Those who have BITE (green) against those who do not (red).
We can measure the impact that the perpetual tug of war is having on your organization and culture using the Seven Question Survey that produces a BITE report and a BITE Index™. Armed with this information you can take action thru the tools of your operating system, systems like EOS, Pinnacle, Scaling Up etc.
The goal is to honor all of our people by being super clear on what it means to be positively aligned to the Seven Critical Needs at your company. This clarity will allow some of your negative people to come over to positivity and it will honor others by allowing them to self-select out. All written about in the book Attract or Repel.
Winning the culture tug of war.
Most businesses have an operating system. But people problems persist. BITE7 releases the power trapped in your system.
* You’ve Got the Tools, But Not the Trust
Operating systems like EOS® are powerful—but trust breakdowns still block momentum.
* Engagement and Trust Feel Slippery
You can’t improve what you can’t measure. Culture shouldn’t be guesswork.
* The Wrong People Stick Around
Disengaged team members cost more than they produce. BITE7 helps you attract, retain and repel better.
Above is a graphic example of how BITE7 helps a system like EOS@.
A Simple Process to Diagnose and Drive Cultural Performance
1. Run the BITE7 Survey
Gather responses aligned with the Seven Critical Needs.
2. Get Your BITE Index™ Report
See your scores and compare against benchmarks.
3. Map to Your Operating System Tools
Use tools you already have (like EOS®) to take action.
4. Make the Promises. Keep the Promises.
Create alignment that drives results.
Meet the Real Drivers of Buy-in, Inclusion, Trust, and Engagement
The Seven Critical Needs™
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Need To Belong – Core values & skills match
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Need To Believe – Strategic clarity & trust in leadership
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Need To Be Accountable – Role and purpose alignment
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Need To Be Measured – Transparent performance feedback
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Need To Be Heard – Communication flows and inclusion
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Need To Be Developed – Growth & opportunity pathways
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Need To Be Balanced – Health, time, and compensation
Are you missing out?
BITE7 Companies enjoy results like these.
Higher Customer Loyalty
Customers become more loyal and you are not having to backfill them each year. Do the math.
Better
Sales
Results
This goes hand in glove with customer loyalty, more customer trust leads to better sales results. Customers can smell it when your organization is healthy or unhealthy. if you smell sick, they stay away. Do the math.
Better Employee Retention
Less turnover in low turnover enviroments.
We have a growing client in the Gov Con space that increased to 82 and saved $6,285,432 dollars per year. They compute the cost of turnover equal to one year's salary, and they think that is low. Think about your company and do the math.
Better Employee Retention
Less turnover in high turnover environments.
We have a Salon franchise with 48 locations, when we helped the client raise their Stylist BITE their retention and turnover problem went away and their profits soared. People like to use the same stylist.
Less Absenteeism
People don't call out because they become connected to their team. Do the math.
Fewer
Quality
Defects
When folks understand why they are doing something, understand how they contribute, agree with how they are measured, heard and developed, they pay more attention and quality improves. Do the math.
Fewer
Safety
Incidents
Safety is a culture thing, a trust thing, a self-respect thing. When people feel connected to an organization, their self-respect goes up and their respect for co-workers goes up, this translates into better safety. Do the math.
Better
Bottom
Line
"It" just all adds up - people care more, they trust more, they have more courage to challenge the status quo, they participate and become engaged in the whole. This drives the bottom line. Do the math.
“Without people, it would be easy.”
You’re a strong, capable leader … but not everyone Buys In.
You care about your team … but not everyone feels Included.
You encourage honest feedback … but not everyone Trusts their teammates.
You set high standards for performance … but not everyone is Engaged.
Attract the right peopleBITE7 is how.
- Are you systematically protecting your company against negative actors?
- Through your payroll, are you funding organizational mutineers?
The Right People are the ones who are Bought in, Include their teammates, demonstrate and create high levels of Trust, and are actively Engaged. BITE is the acronym.
You measure the strength of your company’s BITE with The BITE Survey and your BITE Index®. Then, armed with this knowledge, you take action through the tools of your operating system. (EOS, Scaling Up, Pinnacle etc.)
BITE7™ Framework
What if your people could say YES to the seven critical needs, week after week?
We use the BITE7 Survey™ to measure these “yeses” to keep a finger on the pulse of trust and engagement in your organization. Connect the results of the survey to the tools in your Business Operating System (BOS) to systematically solve people problems.
Imagine what your organization could achieve if everyone could answer YES to the seven questions below.
Buy-in, Inclusion, Trust, and Engagement
Yes, I Belong.
Surround yourself with people who embrace your core values and have the right skills for their jobs.
Yes, I Believe.
Attract people who believe in your mission and the strategy you’re using to achieve it.
Yes, I understand what I'm Accountable for.
Ensure that everyone understands the purpose of their Job, Roles and everything they need to be thinking about and doing in their various roles.
Yes, I understand and embrace how and why I'm Measured.
Provide everyone with meaningful feedback they can use to get better.
Yes, I understand and embrace how Am I Heard.
Generate ownership and make better decisions by systematically listening to everyone in your organization and ensuring the best ideas win.
Yes, I have opportunities to Develop?
Give everyone a clear path and the support they need develop new skills and move forward in the organization.
Yes, I am Balanced.
Clearly define what balance looks like in your organization and create the conditions for your people to achieve it.
Why Does It Work?
BITE7™ avoids three traps that snare other employee engagement and trust systems.
BITE7™ was built to avoid the three traps that snare other Employee Engagement and Organizational Health systems, traps that cause them to fail. The BITE7 Framework™ is a field proven gamechanger – One simple seven question survey and BITE Index™ coupled with the tools of your BOS (Business Operating System like EOS®, Scaling Up, Pinnacle) is how you unlock the power of your great people.
It is how you “flip the script” making your BOS Implementation for them and not to them. It is how you finally root out all of the organizational confusion and dysfunction that is holding your people back from being their best selves at work. It is how you empower your people to attract the right people while repelling the wrong ones. It is how you recapture the company you always dreamed of.
Trap 1: To them, not for them.
BITE7 flips the script. Your people will see your efforts as being done for and with them, not to them.
Trap 2: Not SIMPLE, CONSISTENT, and COMPLETE
BITE7 is straight-forward and easy for people to wrap their heads around. Most efforts fail because they are too complex or inconsistent, always skipping around, chasing the new flavor of the month. BITE7 is Simple, Consistent and Complete.
Trap 3: No systematic way to respond.
BITE7 uses the tools and methodology of your Business Operating System (BOS) to build an effective, systemized, data-driven response. Other approaches leave employees frustrated by the organization’s inability to respond to feedback. BITE7 eliminates this frustration.
Listen To What People Are Saying
Common Symptoms
Any of these following you home, keeping you up at night, robbing you blind?
- Organizational Terrorists, Cynics, and Critics*
- Sowers of Silos and Fiefdoms*
- Traffickers of Miscommunication & Dysfunction*
- Non Core Value Fit Bad Actors*
The BITE7 Framework™ we’ve developed with our clients over the last twenty years is about taking action, action to protect and grow your hard-won Organizational Health. Through years of research and implementation, we have discovered that there are seven needs that must be met for all workers to buy-in, feel included, trust in their teammates, and engage with their work. BITE7 makes Organizational Health measurable, and once you can measure something, you can work on it.
Unlike other health and engagement approaches, BITE7 combines how you measure (The BITE7 Survey™) with a diagnostic tool, (The BITE Index™) that leads to action you take through The Full BITE Method™ where you leverage the tools of your Business Operating System* (BOS) to continuously improve.
WALT BROWN
Visionary of the BITE7 Framework™
BenBella Books Author of Attract or Repel
Expert EOS® Implementer since 2008 with over 200 implementations and 1300 session days.
* Popular Business Operating Systems (BOS) you may be familiar with are EOS®, Scaling Up, Pinnacle… or like many, you already have an BOS, you just are not aware that it exists, more on that in our book Attract or Repel.
Order the book to Learn More about the bite7 framework
Attract or Repel
Published by Ben Bella Books – the same publisher of Patrick Lencioni and Gino Wickman.
Attract or Repel is the ultimate guidebook to the BITE7 Framework. In it, Walt brings your favorite 20,000 foot theories down to the ground for practical application. In particular, he digs into four very popular schools of thought on Organizational Health: Brene Brown’s Courage, Patrick Lencioni and Don Clifton’s Trust, Gallup’s Engagement, and Google’s Psychological Safety. He breaks them down and weaves them together into Seven Simple Questions you use to survey your people and then shows you how to take action, bringing them to your organization through the tools of your BOS, like EOS®, Scaling Up, Pinnacle etc.
