Has your EOS® Implementationgone flat, hit the ceiling, become stale?The solution is as simple as using BITE7 to measure, review the feedback, and take logical action.

How to reboot your EOS Implementation.  Walt Brown

I often work with companies who have graduated from another EOS Implementer – they are looking to recharge thier EOS Implementation.

Below are the steps I follow to take action, to get EOS rolling again.

I call it the “Continuous Re-Rollout”

Context: I am the 3rd EOS Implementer, I have graduated over 187 companies from the program. Yes, that is more than any other Implementer.  And, what that means is I have seen my early clients implementations go flat, I have the disappointing scars!

These failures made me dig in and challenge the status quo, the status quo that does not work, to develop repeatable solutions to fix this problem.

The common failures:

    • We fail because we do not have a way to effectively communicate the EOS why for our employees, we can not answer the WIIFM question. What’s In It For Me?
    • We fail because we do not have a methodical way to keep the message strong over the long haul, EOS and The Why lose steam.

Below are the three simple steps.

Measure, determine where you are weak.
Measure, determine where you are weak.

Administer the BITE7 SURVEY™ before your next quarterly

BITE7 Certified Coach Dawson helps my clients setup their BITE7 Survey account and send their first survey out to your employees.

BITE7 Certified Coaches help you with survey messaging scripting and checkin  throughout the survey period.

We typically allow two weeks for all employesss to complete the survey.

Our goal is 100% participation – that is where the gold is. Your coach will help you dig for it.

See example of the cover page of your report below.

Qtly meeting - Review Survey Results - Formulate a plan, Get ready for the State of The Company meeting.
Qtly meeting - Review Survey Results - Formulate a plan, Get ready for the State of The Company meeting.

review survey results, Create a plan, create messaging

In your Quarterly meeting, as part of Issue Solving, we IDS the BITE Survey and BITE Index Results – this includes reviewing all of the scores and the comments from employees.
Once we understand the feedback, we work to understand which tools in our EOS Toolbox will help each individual align positively with each of The Seven Critical Needs.
We do this by building a BITE to EOS Tools Matrix (see below) where we put a checkmark beside the tools that help individuals get and stay aligned to The Seven Critical Needs.
The result of this Matrix exercise creates the “Ah Ha” that we do not need anymore tools, we just need to double down and use the EOS tools we have.
I will often re-teach, or re-introduce a tool or concept to give leadership confidence that they can do this.
The above awareness helps create the rollout message that will be delivered inside of the  State of The Company meeting.
Leadership will be able to point out the work we have already been doing with everyone.
Rock - State of the Company - re-Rollout
Rock - State of the Company - re-Rollout

State of the Company scheduled - Re-Rollout Message Clear on top of BITE Survey Results

I help my clients with this messaging.

You will add a section in your State of the Company meeting to share the BITE7 Survey results with the company.

Sharing of the survey results will create the context for your plan. You will say, “We are weak in Heard, so we are going to really focus on stonger IDS…”  The plans will tie to strengthening of tool usage 95% of the time.

They will understand the Why, but, more importantly, leadership will see the pattern and understand that EOS is how we make sure our people align with The Seven Critical Needs.

To Belong

To Believe

To Be Accountable

To Be Measured

To Be Heard

To Be Developed

To Be Balanced

Repeat Twice a Year
Repeat Twice a Year

Twice a Year BITE7 Survey, Debrief and plan share with company

Every 6 Months
Normally right before your Two Day Annual and once mid year you iwll rund the survey, debrief, share at SOC cycle.
Your employees will get comfortable with The Seven Critical Needs and with this comfort they will lean more deeply into EOS.  They will start to take pride in the BITE Indexx because they will be feeling what a good score feels like.
This is how you constantly sharpen the EOS saw and keep it strong.
the bite index reporting page showing the level of organizational health
how you map the tools of your business operating system to the seven critical needs

EOS is a Promise keeping program.

Your Rollout Promise sounds like this: “Everyone, I am making a promise to you. A promise I plan to keep with your help. I promise to surround you with people who know they Belong, who Believe in what we are doing, who understand and embrace how they are Accountable to themselves, to you and to everyone else, who get how they are Measured, who actively share their thoughts and want to be Heard, who always have an attitude of growth and want to be Developed and who are free of drama because they are Balanced. This is the kind of organization I always dreamed of and the one, with your help, I intend to build and protect.”

The BITE7 Survey™ addresses these four areas:

  • 7 Employee Engagement Questions

  • 7 Things Millennials want from work

  • 7 Truths, why EOS® and Scaling up work and don’t work. 

  • 7 Truths around where you need help in your EOS Implementation.

To be effective, your employee engagement effort must address these 3 things:

  • It must be Simple and Consistent – fewer questions are better, always the same.
  • It must map clearly to the tools of an operating system like EOS @.
  • It must be seen by your employees as something being done for them, not to them.